CONCIERGE SERVICE
Select Group security provides you with highly knowledgeable trained and SIA licensed staff to deal with any given situation in accordance with your company policy, providing Hotel security/concierge or security receptionist to manage your front desk and in-house systems.
These staffs’ possess the requisite skills with combined philosophy of ‘customer service’ and capable to carry out the following duties:
- Meeting and Greeting Visitors
- Car park management
- Fault reporting and follow ups
- Courier deliveries/dispatches
- Maintaining facilities data base
- Carry out health and safety checks
- Put emergency procedures in place if there is fire or a flood or if a lift breaks down and bomb threats
- Carry out customer care checks after repair has been carried out
- Day and night inspection patrols
- Monitoring alarm system
- Conflict resolution and communicating incidents to the control room and clients feedback
- Signing visitors in/out, control access and data input
- Announcing visitors
- Receiving phone calls, answering queries, transferring calls
- Escorting visitors
- Issuing of temporary swipe cards
- Coordination of fire –evacuations
- CCTV monitoring
