CONCIERGE SERVICE

Select Group security provides you with highly knowledgeable trained and SIA licensed staff to deal with any given situation in accordance with your company policy, providing Hotel security/concierge or security receptionist to manage your front desk and in-house systems.

These staff possess the requisite skills with combined philosophy of 'customer service' and are capable of carrying out the following duties:

• Meeting and Greeting Visitors
• Car park management
• Fault reporting and follow ups
• Courier deliveries/dispatches
• Maintaining facilities data base
• Carry out health and safety checks
• Put emergency procedures in place if there is fire or a flood or if a lift breaks down and bomb threats
• Carry out customer care checks after repair has been carried out
• Day and night inspection patrols
• Monitoring alarm system
• Conflict resolution and communicating incidents to the control room and clients feedback
• Signing visitors in/out, control access and data input
• Announcing visitors
• Receiving phone calls, answering queries, transferring calls
• Escorting visitors
• Issuing of temporary swipe cards
• Coordination of fire –evacuations
• CCTV monitoring