CONCIERGE SERVICE

Select Group security provides you with highly knowledgeable trained and SIA licensed staff to deal with any given situation in accordance with your company policy, providing Hotel security/concierge or security receptionist to manage your front desk and in-house systems.

These staffs’ possess the requisite skills with combined philosophy of ‘customer service’ and capable to carry out the following duties:

  • Meeting and Greeting Visitors
  • Car park management
  • Fault reporting and follow ups
  • Courier deliveries/dispatches
  • Maintaining facilities data base
  • Carry out health and safety checks
  • Put emergency procedures in place if there is fire or a flood or if a lift breaks down and bomb threats
  • Carry out customer care checks after repair has been carried out
  • Day and night inspection patrols
  • Monitoring alarm system
  • Conflict resolution and communicating incidents to the control room and clients feedback
  • Signing visitors in/out, control access and data input
  • Announcing visitors
  • Receiving phone calls, answering queries, transferring calls
  • Escorting visitors
  • Issuing of temporary swipe cards
  • Coordination of fire –evacuations
  • CCTV monitoring